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Claudia's Choices - Calgary's Choice for Envirosponsible, Eco-friendly Laundry & Cleaning Products, Household Products and Cloth Diaper & Baby Accessories
Claudia's Choices Ultra Phosphate Free Laundry Powder

Returns Policy


Claudia’s Choices would like to ensure the highest level of satisfaction for our customers.

If you need to return or exchange an item, our online Returns Center will guide you through the returns process and provide you with a Return Authorization Number and a printable return shipping label. Note that returns or exchanges are allowed only with a Return Authorization Number.

We accept returns for refund or exchanges on merchandise other than sale or special order items within 30 days* of purchase if
  • The item has never been worn or opened
  • The item has never been washed
  • The item has a manufacturers defect
  • We shipped the wrong merchandise
  • The wrong size was ordered (exchanges only)
  • The item has not been damaged or soiled
  • The item being returned or exchanged is accompanied by a receipt.
Claudia’s Choices reserves the right to refuse exchange or refund if any of the above conditions have not been met.

Shipping is not refundable on returns or exchanges. We do however cover return shipping costs on items which were shipped incorrectly as a result of our error.

* Note: dryerballs come with an unconditional 2 year money-back guarantee from the manufacturer. Replacements of damaged balls will be handled by the manufacturer. Please email us for contact information.